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Visaya KPO delights clients with consistently high service levels

 

Visaya Knowledge Process Outsourcing (KPO) Corporation has built a strong reputation as the partner of choice to many of the world’s top healthcare, education, retail, finance and IT companies. The prologue to this Philippines-based success story was written a decade earlier when the company sought to differentiate itself and find better ways to attract and onboard new business.

 

“Volumes began exploding as our clients moved toward multichannel,” said Butch E. Valenzuela, President and CEO at Visaya KPO. “We had all the usual challenges, like becoming more efficient and effective, especially around outbound. So, we needed to find a reliable contact center platform that could do more for less — and flex quickly.”

 

After evaluating several options, Visaya KPO invested in the Genesys® PureConnect™ application, installed and managed by local experts Nexus Technologies. Run on-premises, the product enabled the company to unify operations across three contact centers: one in Manila and two on the Visayan Islands.

 

Benefits

 

Bullet Genesys Nexus36,500% increase in company size, with virtually no downtime in over 12 years

Bullet Genesys Nexus4Improved quality with tailored SLAs

Bullet Genesys Nexus6Consistent results with outbound

Bullet Genesys Nexus7Satisfied customers through motivated and empowered agents

 

Over the last 12 years, we’ve had virtually no downtime and taken the business from 12 to 800-plus people. To me, that’s the real value of Genesys.

 

Butch E. Valenzuela, President and CEO, Visaya Knowledge Process Outsourcing Corporation

 


 

Read the customer story         

   

 

 

 

 

204451b1 visaya thumbnail kit resource thumb8

Challenges

 

 Bullet Genesys Nexus8Accelerate new business

 Bullet Genesys Nexus9Improve efficiency and performance

 

Product

 

PureConnect application

 

Solutions

 

Bullet Genesys Nexus3Digital

Bullet Genesys Nexus3Inbound

Bullet Genesys Nexus3Self-Serve

Bullet Genesys Nexus3Outbound

Bullet Genesys Nexus3Analytics

Bullet Genesys Nexus3Open Platform

 

Partner

 

Nexus Technologies                                                                                                                                                                                                    
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